hibajee FAQ — answers to all your questions

Yes, hibajee's live casino runs well on both Android and iOS devices. You can play directly through your browser, or join live dealer tables through the hibajee app. Keep a stable internet connection for the best experience, as live video streaming uses a bit more data.

In live roulette you can bet on any one or more numbers from 0 to 36. The simplest bets are red/black or odd/even — both give you roughly a 50-50 chance of winning. A straight bet on a single number pays up to 35 times your stake. hibajee offers both European and French roulette from Evolution and Pragmatic Play Live.

Teen Patti is a three-card game — each player receives three cards and the best hand wins. Andar Bahar is even simpler: the dealer places one card in the middle, then deals cards one by one to the "Andar" or "Bahar" side; you just need to guess which side the matching card will land on. JILI's TeenPatti Joker and Teen Patti 20-20 are both available on hibajee.

Yes, live dealer games are run via real-time video streaming from professional studios. A trained dealer uses real cards or a roulette wheel, and you watch it live on your screen. Studios like Evolution and Ezugi use optical character recognition technology so that game results are automatically recorded in the software.

In Baccarat you bet on either the dealer ("Banker") or yourself ("Player") to win, or on a tie. The goal is to get the score closest to 9. A small commission is deducted on winning Banker bets. The rules are straightforward, making Baccarat a good starting point for new live casino players. Baccarat tables from Ezugi and SA Gaming are available on hibajee at all times.

hibajee offers two support channels: 24/7 live chat (found in the bottom corner of any page on the site) and email support. Live chat usually gets the fastest response, so it is the best option for urgent issues. For more complex problems, you can describe them in detail by email and the team will work through them carefully.

To get your issue resolved faster, have the following information ready:

• Your hibajee account username or registered mobile number
• The time and date the problem occurred
• Transaction ID or reference number for the transaction
• The name of the device and browser you were using

Providing these details helps the support team identify the issue much faster.

Yes, hibajee's customer support is active seven days a week, twenty-four hours a day — no difference between night or holidays. If you have a sudden payment problem on the night of a BPL final or trouble logging into a new account, you can join the live chat at any time. There is no time restriction.

hibajee's support team provides service in both Bengali and English. If you speak or write in Bengali, the team will reply in Bengali. This has been arranged with Bangladeshi players in mind, so that language does not cause any difficulty in understanding information.

Keep these points in mind for a strong password:

• At least 12 characters — mixing uppercase and lowercase letters, numbers, and special characters
• Do not use your own name, date of birth, or phone number as a password
• Do not use your hibajee password on any other site
• Using a password manager removes the hassle of remembering passwords

Yes. hibajee uses SSL encryption technology, which keeps all data secure between your browser and the server. Your personal information, payment details, and transaction history are all stored in encrypted form. If you see "https" in your browser's address bar, the connection is secure.

Never. No hibajee staff member or representative will ever ask for your OTP, bKash PIN, Nagad PIN, Rocket PIN, or password. If anyone asks for this information using hibajee's name, know that it is a scam. Do not respond immediately and report the matter to hibajee live chat.

If you think there has been unauthorised access to your hibajee account:

• Change your password immediately
• Notify hibajee support via live chat or email so the account can be temporarily secured
• If you use the same password on other sites, change it there as well
• If there are any suspicious transactions, report them to support

The minimum deposit amount at hibajee is just ৳200. This is the same across all payment methods — whether you use bKash, Nagad, Rocket, Upay, or bank transfer. You can start with a small amount and try out the hibajee slot games.

hibajee does not charge any separate deposit fee. However, keep in mind that mobile banking services such as bKash or Nagad may apply transaction charges according to their own rules — this is their own policy, not hibajee's. So before sending, check the fee structure of your payment app once.

hibajee accepts deposits through the following methods:

• bKash — mobile banking send money
• Nagad — postal department's digital wallet
• Rocket — Dutch-Bangla Bank's mobile service
• Upay — UCB Bank's digital wallet
• Bank Transfer — major commercial banks including Islami Bank, Dutch-Bangla Bank, and BRAC Bank

Deposits are usually added to your balance within a few minutes. If it takes more than 30 minutes, do the following: confirm the transaction was successful in your payment app, collect the transaction ID, then contact hibajee live chat. Keeping a screenshot of the payment as proof will speed up the resolution.

The minimum withdrawal amount at hibajee is ৳800. Withdrawals are generally processed within 1 hour. The same amount applies for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. Before making a withdrawal request, make sure account verification is complete, as this makes the process faster.

Yes, hibajee gives players the option to set their own daily, weekly, or monthly deposit limits. Once this limit is enabled, it is not possible to deposit more than the set amount. Use this tool if you want to keep spending in check — it can be enabled through account settings or via support.

A cooling-off is the option to pause your account for a set period (such as 1 day, 1 week, or 1 month). Self-exclusion is a longer break — for up to several months or more. During this time it is not possible to log in to the account or place bets. Contact hibajee support for any type of break.

To participate in all casino and betting activities at hibajee, you must be at least 21 years old. Age is verified at the time of account registration. Those under 21 are not permitted to open an account or play. This is not just a rule — hibajee is strict on this policy to protect minors.

It is important to seek professional help for gambling-related problems. Mental health counsellors and counselling services are available in Bangladesh — speak with a mental health specialist near you. hibajee's responsible gaming team can also help you find resources. If needed, enable self-exclusion.

You should be alert if you notice the following signs:

• Repeatedly placing larger bets to recover losses
• Hiding your gaming activity from family or friends
• Wanting to stop playing but being unable to
• Betting with money meant for everyday expenses
• Feeling restless or irritable when not playing

If you notice these signs, take a break and do not hesitate to seek help.