hibajee Terms and Conditions

1 General Introduction

hibajee is an online gaming and sports betting platform that provides users in Bangladesh with various gaming entertainment including slots, live casino, and sports betting. The platform operates under the hibajee brand.

These Terms apply to all hibajee services, website, mobile application, and any other medium. All members are encouraged to read the About Us page to learn more about hibajee.

If any part of these Terms is unclear, please contact our support team before using the services. Support is available 24 hours a day via live chat.

2 Membership and Eligibility Requirements

The following conditions must be met to become a member of hibajee:

• Members must be at least 21 years old. Use of this platform by anyone under 21 is strictly prohibited.
• All information provided at the time of registration must be true and accurate. Accounts registered with false information will be cancelled.
• Each person may operate only one account. Opening multiple accounts is strictly prohibited.
• Members should not connect from any country or region where online gaming is legally prohibited.
• Members confirm that they are playing with their own funds and are not operating the account on behalf of anyone else.

hibajee may request identity documents or other paperwork at any time to verify eligibility. Refusal to provide documents may result in account suspension.

3 Account Registration and Security

A correct name, mobile number, and email are required at the time of account registration. An identity verification (KYC) process may need to be completed after registration.

• You are solely responsible for keeping your username and password confidential. Login details must not be shared with anyone.
• If you notice any suspicious activity on your account, notify the hibajee support team immediately.
• hibajee will not be liable for any loss resulting from unauthorised access by a third party where that access was due to the member's own negligence.
• Only one account may be created per mobile number or email address.

After registering your account, visit the FAQ section for answers to common questions about logging in or managing your account on hibajee.

4 Deposits and Withdrawals

bKash, Nagad, Rocket, Upay, and bank transfer are supported for transactions on hibajee. All transactions are carried out in Bangladeshi Taka (৳).

Deposit Rules:

• The minimum deposit amount is ৳200. Deposits below this amount will not be accepted.
• Deposits must be made only from a payment method registered in the member's own name.
• Funds sent from an account in a third party's name will not be accepted, and the account may be suspended in such cases.

Withdrawal Rules:

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 1 hour.
• Identity verification must be completed before a withdrawal can be made.
• The withdrawal method and account name must match.
• Winnings tied to a bonus cannot be withdrawn until the bonus wagering requirements have been met.

hibajee reserves the right to carry out additional verification if any unusual activity is suspected in a transaction.

5 Bonuses and Promotional Offers

hibajee provides members with various bonuses and promotional benefits. However, these benefits are subject to specific conditions.

General Bonus Terms:

• Each bonus offer has its own terms and conditions, which will be communicated at the time of claiming the offer.
• A bonus may only be usable on specified games.
• If a member attempts to take advantage of bonuses by using multiple accounts or any other scheme, all bonuses will be cancelled.
• hibajee reserves the right to modify, suspend, or cancel any bonus offer at any time.
• VIP members receive a weekly cashback benefit, applied at a set rate based on the net loss for that week.

6 Gaming and Betting Rules

Separate rules apply to each game and betting section on hibajee. All decisions are considered final, and results cannot be changed except in the case of technical error.

• If a technical problem occurs during a game, that round or bet may be considered void.
• In the case of a disconnection during live casino play, the player's bet may not be cancelled — each game's own rules will apply.
• In sports betting, if a match is abandoned or postponed, hibajee's decision is final.
• Dividends and odds may change at any time. The odds at the time a bet is confirmed will apply.
• Winnings obtained by exploiting a bug in the game software will be considered void.

Please game responsibly and avoid placing bets beyond your means. All members are encouraged to follow the Responsible Gaming guidelines on hibajee.

7 Prohibited Activities

The following activities are completely prohibited on the hibajee platform:

• Attempting to influence game outcomes through fraudulent means or the use of software.
• Using multiple accounts or false identities to claim bonus benefits.
• Using another person's account or allowing someone else to use your account.
• Attempting to gain unauthorised access to hibajee's systems, network, or databases.
• Using the platform for the purpose of money laundering.
• Using automated bots or scripts to gain an unfair advantage.
• Threatening or harassing other members.

If evidence of any of the above prohibited activities is found, the account will be permanently closed and the balance may be forfeited.

8 Account Suspension and Closure

hibajee reserves the right to suspend or permanently close any account with little or no notice in the following circumstances:

• Any breach of these Terms.
• If fraudulent or suspicious activity is detected.
• Failure to verify documents or submission of false documents.
• Receipt of an order from a court or government authority.

Members may also request closure of their account at any time. Any outstanding balance at the time of closure will be settled after deducting any forfeitable bonuses.

If you need to take a break from gaming for an extended period, please use the self-exclusion feature. Visit the responsible gaming page for more details.

9 Dispute Resolution Process

For any dispute or complaint, first contact the hibajee support team directly. Submit your complaint via live chat or email.

• After a complaint is submitted, hibajee will investigate as quickly as possible and inform the member of the decision.
• For disputes regarding game results, the game provider's server logs will be considered the final evidence.
• For disputes regarding financial transactions, the confirmation records of the relevant payment method will be used as evidence.
• hibajee's decisions are made impartially and are generally final.

During a dispute, the relevant balance or transaction may be temporarily held.

10 Limitation of Liability

hibajee accepts no financial or legal liability in the following cases:

• Loss caused by internet disconnection or technical problems from third parties.
• Unauthorised access to an account due to the member's own negligence.
• Financial loss incurred by a member as a result of placing bets — gaming inherently carries financial risk.
• Force majeure events — if service is disrupted due to natural disasters, war, government restrictions, or similar events.

hibajee works continuously to improve the quality of its services, but cannot guarantee uninterrupted service at all times.

11 Privacy and Data Protection

hibajee prioritises the security of members' personal information. All data is protected with SSL encryption. For details on how data is collected, stored, and used, please read our Privacy Policy page.

• Members' personal information is never sold to third parties.
• Documents collected for identity verification are stored on secure servers.
• hibajee may share information with specific authorities where necessary to ensure responsible gaming.
• Details about the use of cookies and tracking technologies are provided in our privacy policy.

12 Right to Amend Terms

hibajee reserves the right to change, revise, or add to these Terms at any time. Members will be notified of significant changes where possible, though this is not mandatory.

Continued use of the platform after any change to the Terms will be considered acceptance of the new Terms. Members are therefore advised to check this page regularly.

If any part of these Terms is declared legally unenforceable, the remaining parts will remain fully in effect.

13 Contact and Support

If you have any questions about these Terms or need clarification, please contact the hibajee support team:

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

These Terms are written in Bengali and apply to users in Bangladesh. If there is any discrepancy between the English and Bengali versions, the Bengali version will take precedence.

21+ All hibajee services are for persons aged 21 and above only.