hibajee Privacy Policy

1. General Overview

This privacy policy applies to all users of the hibajee platform. When you open an account on hibajee, use our services, or contact us in any way, you agree to comply with the terms of this policy.

hibajee is an online entertainment platform that provides casino games and sports betting services to users in Bangladesh. We believe that protecting your privacy is one of our core responsibilities. That is why we clearly state what information is collected about you, for what purpose, and how it is stored.

To learn about other terms related to hibajee's services, please read our Terms and Conditions, which set out the overall framework for using the service in detail.

2. Data Collection

hibajee collects information from you in two main ways — information you provide directly, and information collected automatically while you use the platform.

2.1 Information Collected Directly

During the account registration and verification process, we may collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number and email address
• Verification information from your national identity card or passport
• Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank transfers)
• The content of any support requests or complaints you submit

2.2 Information Collected Automatically

When you use the hibajee website or app, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Pages visited, timestamps, and session information
• Data collected from cookies and similar tracking technologies
• Gameplay history and betting patterns

3. Purpose of Data Use

hibajee uses collected information only for specific and legitimate purposes. The main purposes are described below:

3.1 Service Operations

Information is used to create and manage your account, verify the login process, complete transactions, and provide customer support. Your payment-related information is needed to ensure accurate transactions during deposits and withdrawals.

3.2 Security and Fraud Prevention

Information is analysed to detect any unusual activity on the platform and to ensure account security. We use SSL encryption and other security technologies to keep your personal and financial information secure.

3.3 Responsible Gaming Support

hibajee monitors your gaming habits so that appropriate support can be provided when needed. We follow a responsible gaming policy and place user well-being as the highest priority.

3.4 Service Improvement

We continually improve the platform experience by analysing usage patterns. This includes adding new games and features, making the payment process faster, and raising the standard of customer support.

3.5 Communication and Notifications

With your consent, your mobile number and email address are used to send transaction confirmations, account updates, and relevant information.

4. Data Storage and Security

hibajee applies industry-standard security measures to keep your information secure. Our servers are protected by SSL encryption and all data is transferred and stored in encrypted form.

Your information will be retained for as long as your account is active or as needed to provide the service. Even after an account is closed, financial and security-related records may be kept for a specified period to meet legal obligations.

Our staff may access your information only when necessary, and all staff are bound by strict confidentiality terms. In the event of any security breach, we will notify you promptly in accordance with applicable law.

5. Sharing Data with Third Parties

hibajee never sells your personal information. However, limited information may be shared with certain trusted third parties for the purpose of operating the service.

5.1 Payment Processors

Necessary financial information is shared with payment services such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is limited strictly to the transaction process.

5.2 Technology and Game Providers

Our game studio partners, including Evolution and Pragmatic Play Live, receive only the minimum information required to operate their games. All such partners are contractually bound to comply with our privacy standards.

5.3 Legal Obligations

We may be required to share information with authorities pursuant to a court order, a lawful request from an investigating body, or any other legal requirement. In such cases, we always follow the policy of providing only the minimum necessary information.

Your information is not shared with third parties for any purpose other than those stated above.

6. Cookie Policy

Cookies and similar technologies are used on the hibajee website and app. Cookies are small text files stored in your browser or on your device.

6.1 Types and Purpose of Cookies

• Essential Cookies: Used to maintain your login state and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferences and settings, such as your language selection.
• Analytics Cookies: Collect anonymous statistics about site usage in order to improve the quality of the service.
• Session Cookies: Deleted automatically when you close your browser.

6.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7. Your Rights

As a hibajee user, you have certain important rights over your own information.

7.1 Right to Access

You may request to view your personal information stored on hibajee at any time. We are committed to responding to such requests within a verifiable timeframe.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from account settings; for other changes you will need to contact the support team.

7.3 Right to Deletion

When closing your account, you may request that your information be deleted. However, financial records and information related to legal obligations must be retained for a specified period.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you may opt out at any time. To do so, update your account settings or notify our support team. Transaction-related notifications will continue even after you opt out.

To learn more about our service, visit our About Us page, which has detailed information about the goals and values of the hibajee platform.

8. Protection of Minors

hibajee provides services only to individuals aged 21 or above. We do not knowingly collect or store information from anyone under the age of 21.

Age is verified at the time of account registration. If information from a minor reaches us by mistake, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child is using hibajee, please contact our support team immediately.

9. Policy Changes

hibajee reserves the right to amend or update this privacy policy as needed. If changes are made, the "Last Updated" date shown at the top of the page will be revised.

For significant changes, advance notice will be sent to your registered mobile number or email. Continued use of hibajee's services after a policy change will be taken to mean that you have accepted the revised policy.

We recommend that you review this page regularly to stay informed about the latest policy.

10. Contact and Support

If you have any questions or concerns about this privacy policy, please contact the hibajee support team. We are available seven days a week, 24 hours a day, in both Bengali and English.

For general enquiries, visit our FAQ section, where you will find answers to common questions about accounts, payments, and gaming.