Play safe,
enjoy responsibly
hibajee believes that entertainment is meaningful only when it stays within limits. We place the highest importance on every player's mental and financial well-being.
What is responsible gaming?
A few simple principles to keep gambling as entertainment.
Responsible gaming means enjoying yourself while staying in control of your time, money, and mental state. Playing at hibajee should be a fun experience — not a burden. If you read our Terms and Conditions once, you will understand the standards we hold for our players.
Before starting online gaming or betting, ask yourself a few simple questions: How much time and money can I afford to spend? If I lose, can I manage my household without that money? Is gambling affecting my daily responsibilities or relationships? Honest answers to these questions will keep you on the right track.
There is no guarantee of winning at gambling. In games driven by a random number generator, each round works independently — previous results do not affect the next. Continuing to play in hopes of recovering lost money is never a good decision.
For more information about hibajee, visit our About Us page — it covers the scope of our services and our goals in detail.
Tools to keep yourself safe
Use these features at hibajee to set your own gaming limits.
Set a Deposit Limit
Set a limit on how much you deposit on a daily, weekly, or monthly basis. Once set, a limit takes effect immediately, but increasing it takes some time — this is a deliberate safeguard.
Financial ControlSession Time Limit
You can set a limit on how long you play in one session. When the time is up, the system will remind you to take a break. Short breaks help maintain mental balance.
Time ManagementSelf-Exclusion
If you feel gambling is having a negative effect on your life, you can close your account for a set period — from 30 days up to a longer term. During this time, logging in will not be possible.
Account ProtectionLoss Limit
Set up an automatic stop once you have lost a specified amount. This limit protects you from spending more money than intended when emotions are running high.
Loss ControlCool-off Mode
Without fully closing your account, you can take a cool-off break for anywhere from 24 hours to several weeks. During this time your account remains active, but the betting and casino sections will be locked.
Temporary BreakBet Size Limit
Decide in advance the maximum amount you will place on each bet or spin. Keeping yourself away from the temptation of large bets is a simple but effective step.
Bet ControlTo activate these tools, contact us via hibajee's 24/7 live chat. Our team is ready to assist in both Bengali and English.
Warning signs of a problem
Certain signs indicate that gambling has moved beyond entertainment and become a problem.
- You are gambling more to recover lost money — the thought "just one more round and it'll be fine" keeps coming back.
- Gambling is on your mind all the time — you are calculating bets at work, with family, or even while sleeping.
- You are borrowing money, draining savings, or cutting essential household expenses to fund gambling.
- You are hiding your gambling from family or friends, or lying about it.
- You have tried to stop gambling but could not — you keep breaking your resolve and coming back.
- After gambling you feel guilt, anxiety, or depression, but you cannot stop.
Check yourself
If you notice one or more of the above signs in yourself, do not ignore them. Seeking help in time is not a sign of weakness — it takes courage and good sense.
Reach us through hibajee's 24/7 live chat or email. We are ready to help without judgment. Speaking with a professional counsellor is equally important if you need it.
Help is easy to findWays to get support
If you cannot manage on your own, reach out to those close to you and to specialists.
hibajee Support Team
Available seven days a week, twenty-four hours a day — in Bengali and English.
[email protected] — write to us about responsible gaming, account lock, self-exclusion, or any other matter.
Instant on live chat; as quickly as possible by email.
Family and Close Ones
Talk openly with a trusted family member or close friend. Their support is often more effective than professional treatment. Do not isolate yourself out of shame or fear.
Family SupportProfessional Counsellor
Speak with a mental health specialist or psychologist. Gambling addiction is a recognised mental health condition, and seeking professional treatment for it is completely normal.
Professional AdviceRemember, acknowledging a problem and asking for help is the first step toward a solution. hibajee is always by your side — not just to win, but to stay well and safe. Your well-being matters to us more than any bet.
hibajee's commitment
What we do and what we do not — when it comes to responsibility.
hibajee is not just a gaming platform — we want to create a responsible environment where players feel safe. Under our Privacy Policy, we keep personal information secure and never sell it to any third party. Our responsible gaming programme is part of that broader commitment.
- No one under 21 can open an account — age verification at registration is mandatory.
- No player will be prevented from using self-exclusion or setting limits — these features are always available free of charge.
- No promotional or bonus messages will be sent to players who are under self-exclusion.
- If our team believes a player is showing harmful behaviour, we will proactively reach out to them.
- RTP (Return to Player) information is provided for all games — so players can make informed decisions.
- A Bengali-speaking support team is available 24/7 — not only for game assistance, but also during personal crises.
Things to keep in mind
Gambling is for entertainment, not a reliable source of income. The possibility of losing exists equally on every bet.
Never gamble when you are under financial pressure or emotional stress — your ability to make sound decisions is reduced at those times.
Never go beyond your set budget. A habit that starts as fun should not become a burden.
Informed PlayerCommon FAQs
The most frequently asked questions about responsible gaming. If you have more questions, visit our full FAQ section.
No, not permanently. You can choose self-exclusion for a set period — such as 30 days, 90 days, or longer. Once the period ends, you can request to reactivate your account yourself. However, a permanent closure option is also available.
Lowering a limit takes effect immediately. However, increasing a limit involves a waiting period — this is intentional, to prevent decisions made in the heat of the moment.
Any funds remaining in your account after self-exclusion takes effect will be made available for withdrawal. Contact the hibajee support team regarding this — they will help you complete the process.
Start by talking to them directly — without judgment, with understanding. Then let them know about hibajee's self-exclusion and limit-setting features. If needed, suggest seeking a professional counsellor together. Getting help from a mental health specialist they are comfortable with is the most effective step.
Yes. Age verification is mandatory at registration, and anyone under 21 cannot open an account. Parents may also use third-party parental control software to protect shared family devices.
There is no single number — it varies from person to person. The general rule is: only use money that, if lost, would have no impact on your daily life. When gambling causes stress, debt, or relationship problems, it is no longer safe.